Service will end on December 31, 2020

Dear Valued Customer,

We are writing to inform you that due to the upcoming discontinuation of the AT&T 3G network, all Ford and Lincoln Remote Access subscriptions will conclude on December 31, 2020.

You may or may not be aware, cellular network connectivity is required to operate your Ford or Lincoln Remote Access system, and unfortunately, AT&T is in the process of decommissioning the 3G network upon which the system relies.

If your current annual subscription period would have extended into 2021, please be aware it will cease to function on December 31, 2020. For customers who previously renewed on or after January 1, 2020, you will be able to request a prorated refund for the unused balance of your subscription cost. If you are currently enrolled in an automatic renewal program, or actively choose to renew during the balance of this year, we have discounted the renewal rate for the remaining calendar year.

We appreciate and value you as a customer. While we regret any inconvenience this announcement may cause, we suggest you please contact your Ford or Lincoln Dealer for possible alternatives.

For more information regarding the subscription fee, please contact 1-800-FORDKEY.

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